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Xpert Restoration of Cleveland

4.9

some cool name

13:41 18 Feb 18

Xpert Restoration showed up within just a few hours of our water damage claim being reported. We were greeted by Kayla when they arrived, and she explained the entire cleanup process including the products being used. They proceeded to work the next 6 or 7 hours in our lower level, moving items, tearing up carpet and padding, placing numerous fans and dehumidifiers around the two rooms. I’ll also note they were very sensitive about tracking through the House, placing temporary paper flooring on the walkways, very nice touch. The communication was great, and their followup was excellent. Gabe checked in during the dry up process, did some additional work to assure everything was drying up. On their final inspection, Kayla and Gabe treated the areas with anti microbial products, and removed their equipment. Xpert Restoration did an excellent job for us and we would highly recommend Kayla and Gabe for the thoughtful and professional service they provided during our time of need! Chris A Johnsonread more

Fred Dunlap

00:37 22 Feb 18

I would highly recommend Xpert Restoration. Great service from the front office to the techs that come to your home. They explain what going on front start to finish and handle your property like it's theirs.read more

Lee Owens Jr

16:23 02 Mar 18

Gabe and his crew from Xpert Restoration arrived within 90 minutes of notification of flood damage in my home and they did a fantastic job. I would highly recommend Xpert Restoration for expert service.read more

Robert Kolodin

22:54 24 Dec 16

I own a national restoration company Gary has been very reliable. Everytime I call him with a lead he turns it into a job. I often get calls from my customers telling me how good of a job Xpert restoration did. There's only five stars on here to write him up but if I could write him higher I would.read more

jim swansiger

16:44 19 Oct 16

I had a crew from Xpert Restoration clean up smoke damage from a small stove fire. I can't say enough good things about this company. From being there when they said they would to the honesty from the owner, Gary Blakeney. He said my house wouldn't smell like smoke and guess what, it doesn't smell at all other than smelling fresh & clean. I would recommend these guys to anybody!!! Thanks again, Gary. You guys rock!!!read more

Matt Staton

15:51 23 Jul 16

Gary crew did an amazing job drying out my flooded basement after the city's sewer system backed up. He was extremely professional and was at our house in 30 minutes from the time I called. Highly recommended.read more

Melissa Magee

23:43 09 Feb 19

Said they would arrive in under 90 minutes- it took over three hours due to all the issues everyone was having BUT they were the only company that could even get out that day. Got right to work, quick cleanup and made it easy to work through insurance! Workers were very professional and I couldn’t recommend them enough. Great communication.read more

Mom Bludworth

12:07 19 Feb 19

It’s a play on words. The definition of restoration is to return to the original condition. Not the them. They say that is “reconstruction.” That wasn’t made clear to us until they took their equipment and left. For what we paid and the conversations they had with my wife, we expected them to restore the area. Insulation, dry wall, paint, etc. Nope. Shocked and being new to the area, we asked if they recommend anyone to reconstruct and we’re told they didn’t know anyone in our area. No help there. Feeling I paid full price and only got half the job done, I posted a one star rating and suddenly became relevant to them. He called immediately and asked me to pull the rating. Said he would help us find someone to complete the restoration of the affected area. He eventually did, but I had already found someone through HomeAdvisor. As for what they do, they did a decent job. Left nails and screws behind in rafters to be pulled out to set up for restoration, I mean recontruction. Insulation wasn’t cleaned too well. I had to remove quite a bit myself to set up for new insulation to be put in. For what they charged, I think the area should have been left in better condition. He can say what he wants below. They gave my wife the impression they were coming back to restore the area to its original condition. That’s the only reason she went with that company. Others who gave us estimates did say they restore to the original condition or work with companies that do. We wish now we had gone with them. Alluding she misunderstood is calling her stupid. She isn’t. For the money they charged, they made enough off us. Smelled insurance claim I guess. They advertise they will pay up to $500 of your deductible. They didn’t for us. I’ll give you the rating for the work you did do as for this post, I’m done editing it and will no longer look at it. Write what you may. Just know what your paying for with them. Mitigation, not restoration.read more

cole partenza

19:22 24 Mar 19

Gary and his team are top notch. From start to finish I was updated on the whole process. Can’t thank them enough for helping me with the water damage situation at my house. 5 stars for xpert restoration!read more

Sarah Jamison

01:51 31 Aug 19

Lifesavers! Not one complaint and many praises for there work.

James Thomas

17:30 05 Nov 19

As a Columbus native, I had no idea that this company even existed, but I'm truly beyond ecstatic to know about it now. Our basement was flooded on both sides because of tree roots clogging the drain, and we had absolutely no idea as to what we were going to do or to whom we would turn for help. This caused a great deal of mental distress for my mother & I. She made some calls and was ultimately pointed in the direction of Xpert Disaster Restoration. Gary Blakeney, Sr. & Andre Robinson, Sr. were the people who ultimately wound up on our doorstep, and they truly went above & beyond the call of duty to help us in our time of need. For that, we are forever grateful to them & the company for having sent them to us, because we can rest a little easier knowing that the problem was resolved in a quick, efficient & timely fashion. We've never had something like this happen before, and we are quite pleased with the job these two did. The situation was properly assessed & explained to us in terms that we could understand, and that helped to take some of the edge off as well. We'll gladly spread the word about your company to our friends & family & will be sure to keep your contact information close should we ever have need of your services again. I don't know how the calls are handled when they come in, but if we ever need to contact you again, we want Gary, Sr. & Andre, Sr. to be the ones to answer our call for help if possible.read more

M Murphey

21:40 05 Nov 19

Andre and Senior were prompt and professional. They were quick to arrive and help us with the situation in our home. Next time anyone we know has a problem, we will be quick to recommend Andre and Gary at Xpert Restoration!read more

Judy Schillace

21:00 03 Apr 20

Just wanted to give Bill , Crystal and I'm sorry I didnt get the other guys name the best recommendation ever ...They were awesome and did a fantastic job..I would reccomend Xpert Restoration Company to anyone especially because of all three of these employees ..I also want to thank Susan who also thanks to her saved me ....👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍A++++ job to all of themread more

Michelle Fisher

16:19 27 Apr 20

I had a major sewer backup in my basement and of course it was during a time when multiple cities had the same. I was worried that I would not be able to find someone to even come out! Xpert Restoration came out the next day and as soon as I approved the job they got to work. They worked well into the early morning and then came back when we had to have a plumber to come out! They found a lot of problems that if I had done the work myself, I would have not found and could have caused health problems. They left their equipment to finish the job and returned to pick up and take everything to my tree lawn for the garbage guys! Excellent and professional! I only remember one name Crystal she was amazing and the other guys were great too!read more

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